Shipping policy
Last updated: August 29, 2026
Thank you for shopping with ZIVVI. This Shipping Policy explains where we ship, how quickly orders are processed, estimated delivery times, shipping charges, and what to do if there is an issue with your shipment.
Order processing
Orders are typically processed within 1 business day. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, promotions, holidays, or other periods of unusually high order volume, processing may take longer. If a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Estimated delivery times
Delivery estimates begin after your order has been processed and handed to the carrier:
- Standard Shipping: approximately 4–6 business days
These timeframes are estimates, not guarantees. Delivery may be delayed by carrier disruptions, severe weather, customs processing, public holidays, high-volume periods, or other circumstances outside ZIVVI's reasonable control. International delivery times may be longer and vary by destination.
Shipping destinations
ZIVVI currently ships to eligible addresses in the United States only. The destinations currently available for a particular product or order will be shown at checkout. We are unable to ship to a destination that is not available for selection at checkout.
Shipping rates and free shipping
Available shipping methods and charges are displayed at checkout before payment.
- Subscription orders include free standard shipping on first order, then standard shipping rates apply for subsequent orders.
- Express Shipping, when available, may require an additional charge.
Discounts, promotions, product eligibility, and destination may affect free-shipping eligibility. The shipping charge and method shown at checkout control for that order.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided at checkout. Once your order ships, we will send a shipping confirmation with tracking information when tracking is available.
Please allow up to 48 hours for carrier tracking to begin updating. An order containing multiple items may arrive in more than one package and may generate more than one tracking number.
Address changes and order cancellations
Please review your shipping address carefully before submitting your order. If you need to request an address change or cancellation, contact us as soon as possible at info@zivvishop.com. We cannot guarantee that an order can be changed or cancelled after it has been submitted, and we cannot redirect a shipment once it has entered the carrier's network.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order must be reshipped because the address provided at checkout was incorrect or incomplete.
Subscription shipments
Subscription orders are shipped according to the delivery schedule selected at purchase. To update the shipping address for a future subscription order, make the change through your account or contact us before the order is processed. Updating an address after a subscription order has been processed may not update that shipment.
International orders, customs, duties, and taxes
We do not ship internationally at this time. Only domestic USA.
Delayed or missing shipments
If tracking has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery date, first review the carrier's tracking information and then contact us at info@zivvishop.com with your order number. We will help investigate the shipment with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask other household members or neighbors, and contact the carrier. You may then contact us so we can review the available delivery information. Carrier scans and investigations may be required before a resolution can be offered.
Damaged packages, incorrect items, or missing items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us immediately at info@zivvishop.com. Include your order number, a description of the issue, and clear photos of the product and shipping packaging when applicable so we can evaluate the issue and make it right.
Do not discard the product or packaging until we have completed our review.
Refused deliveries and packages returned to sender
Please do not refuse a delivery or return a package to sender without first contacting us and receiving authorization. As stated in our Refund Policy, refused deliveries and orders returned to sender without prior authorization are not eligible for a refund.
If a package is returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, failure to collect the package, unpaid duties or taxes, or refusal by the recipient, contact us. Any reshipment is subject to product availability and may require payment of additional shipping charges.
Contact us
For questions about an order or shipment, contact us at info@zivvishop.com or through our Contact page (https://zivvishop.com/pages/contact). Please include your order number so we can assist you more quickly.
We may update this Shipping Policy from time to time. Changes will take effect when posted on this page.